YITH Live Chat Premium PluginVersion 1.9.0

YITH Live Chat Premium Plugin

The YITH Live Chat plugin is developed by YITH and provides live chat functionality for WooCommerce stores. It allows you to engage with your website visitors and customers in real-time through a chat interface, offering immediate assistance and support. Here are some key features typically offered by the YITH Live Chat plugin:

1. Live chat interface: The plugin provides a chat window or chat widget that visitors can use to initiate a conversation with your support team.
2. Multiple chat operators: You can have multiple chat operators or support agents available to handle customer inquiries simultaneously, allowing for efficient customer service.
3. Customizable chat widget: You can customize the appearance, position, and behavior of the chat widget to match your website’s design and branding.
4. Chat notifications: The plugin notifies chat operators when a new chat request is received, ensuring prompt responses to customer inquiries.
5. Pre-chat forms: You can gather essential information from customers before starting a chat session, such as their name, email address, or the nature of their inquiry. This helps operators have context and provide personalized support.
6. Canned responses: The plugin may offer pre-defined, reusable responses to common inquiries, allowing operators to provide quick and consistent answers.
7. Chat transcripts: The plugin may provide the option to save and review chat transcripts, enabling you to refer back to previous conversations for reference or follow-up purposes.
8. Offline messages: If chat operators are not available, visitors may have the option to leave offline messages, which you can respond to later via email or another communication channel.
9. Integration with CRM or help desk systems: The plugin may offer integration with CRM or help desk systems, allowing you to manage and track customer interactions more efficiently.

Please note that the YITH Live Chat plugin’s specific features may vary, and it’s recommended to visit the official YITH website or consult their documentation for the most up-to-date information on their live chat offering.